FAQ
We believe luxury fragrance should enhance a space effortlessly — never dominate it. Our collection is curated around smooth diffusion, refined blending, and elegant scent performance over time, creating an elevated atmosphere inspired by luxury hospitality and fine fragrance.
Product & Performance
How long does a 200ml diffuser oil last?
This is a common question and is dependant on many factors, the machine you are using, diffuser intensity settings, daily usage time, room size, and air flow within the space. Cold air diffusion uses fragrance more efficiently than traditional reeds or candles, allowing for consistent scent coverage. Approximately 6 weeks is a good gauge for medium/high use.
What is cold air diffusion?
Cold air diffusion is an advanced fragrance technology that transforms diffuser oil into a fine dry mist without heat or water. It provides a cleaner, more consistent scent experience designed to fragrance larger spaces beautifully.
Can your oils be used in reed diffusers?
Our oils are specifically formulated for cold air diffusion systems and are not intended for reed diffusers, candles, or skin application.
Are your fragrances inspired by fine fragrances and premium spaces?
Yes. Our collection is influenced by the refined scent profiles found in boutique spaces and fine fragrance compositions — designed to bring an elevated atmosphere into the home.
Usage & Compatibility
Which diffuser machines are your oils compatible with?
Scentro Home oils are designed for use with most cold air / waterless nebulising diffusers.
How much oil should I add to my diffuser?
Follow your diffuser manufacturer's instructions. Most cold air diffusers allow the bottle to connect directly or require only a small reservoir fill.
Are the oils safe around pets?
We recommend using all home fragrances responsibly around pets and ensuring rooms remain well ventilated. If you have concerns regarding sensitivities, consult your vet before use.
Shipping & Orders
How quickly do you dispatch orders?
Orders are typically dispatched within 1–2 working days.
Do you offer free shipping?
We offer free UK delivery on qualifying orders. Shipping rates are calculated at checkout.
Can I return my order?
Due to the nature of fragrance products, opened oils cannot be returned. If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
Brand & Quality
Why choose cold air diffusion over candles or reed diffusers?
Cold air diffusion delivers a more refined and consistent fragrance experience with wider scent coverage, cleaner diffusion, no flame, no smoke, and no reeds to flip. It is the preferred scenting method used in many premium commercial and residential spaces.
Where are Scentro Home fragrances made?
Our fragrances are carefully selected and bottled in the UK with a focus on luxurious scent performance and premium presentation.
Need help choosing a fragrance?
We offer personalised fragrance recommendations via WhatsApp to help you find the perfect scent for your space.
Still have questions?
Contact us via WhatsApp or email us at hello@scentrohome.co.uk and we'll be happy to help.