Refund policy

We want you to love your Scentro Home order. If you're not completely satisfied, please review our returns and refund policy below.

Cancelling your order You can cancel your order by emailing hello@scentrohome.com within 14 days of delivery. Once you've told us, you have a further 14 days to return the goods to us. For change-of-mind returns, items must be unopened, sealed and in their original condition and packaging. Return postage is at your own cost unless the goods are faulty, damaged or incorrect.

Faulty, damaged or incorrect goods If an item arrives faulty, damaged (including damage sustained in transit) or isn't what you ordered, please contact us as soon as possible, preferably within 30 days, at hello@scentrohome.com with your order number and photos of the issue. The unopened-product condition does not apply to faulty, damaged or incorrect goods, and nothing here limits your statutory rights. We will arrange a prepaid return label, and once the item is received back we will issue a replacement or full refund at no cost to you.

Refund processing Approved refunds are made to your original payment method within 14 days of us receiving your return. If you cancel a whole order, we will also refund the original standard delivery charge, excluding any delivery upgrade.

Your statutory rights Nothing in this policy affects your statutory rights under UK consumer law.

How to start a return To start a return, please contact us at hello@scentrohome.com within 14 days of delivery.